X close menu
Carer Gateway


Carer Gateway is Australia’s national carer support network. We provide in-person, phone and online services and support to unpaid carers all over Australia. Carers ACT is the delivery partner of the Carer Gateway in the Australian Capital Territory.


What’s changed?

From April 2020, carers now call one national number, 1800 422 737, that is linked to a wide range of services.  Press ‘1’ to speak to your local service provider.

The Carer Gateway staff will help link you to services that are available in your region.

What support is available?

Carer Gateway provides a range of services and supports delivered both in person and online.

Counselling – if you are feeling stressed, anxious, sad or frustrated, a counsellor can talk with you either in person or over the phone in the comfort of your own home.

Connect with other carers – you might like to meet with people like you who care for someone and share stories, knowledge and experience. You can do this with people in your area or you can join the carer forum online.

Respite Care – if you get sick or hurt and you cannot look after someone, emergency respite services can help you. Service providers will find ways to look after the person you care for while you have a break. Planned respite care can also help you plan for regular breaks to rest and recharge.

Self-guided coaching – you can work through interactive online coaching sessions at your own pace. You can find a range of topics to help you in your caring role.

Facilitated coaching – Carer Gateway offers you the opportunity to work one on one with a coach to identify, explore and move towards your own personal goals. Coaching is about taking time out to think about your own wellbeing and consider how you can find space in your life to balance your needs and the needs of the people you care for.

Skills courses – you can use these short online courses to help you to learn new skills in caring for someone and yourself.

Practical help and advice or information on the Carer Gateway web pages.

You don’t have to know exactly what to ask for – you can just talk through any problems you are having, and Carer Gateway staff will try to match you with services that can help.

For more information, visit the Carer Gateway website.

How can I get help?

When you call Carer Gateway on 1800 422 737, you will reach a Carer Gateway service provider in your area. In the ACT region, Carers ACT is the partner provider. A trained worker will talk with you and help you to find services and support to meet your needs.