Helen Jeffs specialises in business development and change enablement in a government context and currently supports private, public and not-for-profit organisations develop change agility. She has fifteen years’ experience consulting on programs of national significance where she championed customer-centric service design. In executive leadership roles in the not-for-profit sector Helen built partnerships and shaped solutions with federal and state government, philanthropic organisations, service providers, communities and Aboriginal Community Controlled Organisations to support people to lead great lives including the most vulnerable of Australians. Helen joined the Carers ACT Board in 2022.